Welcome to Endless Play Toys! These Terms and Conditions outline the rules and regulations for using our website and purchasing our developmental toys designed to spark creativity and learning in children.

By accessing our website and making a purchase, you agree to these terms. We encourage you to read them carefully as they affect your rights and obligations under the law.

1. Website Use and Intellectual Property

1.1 Acceptable Use

Our website is designed for parents, guardians, and educators seeking quality developmental toys for children. You agree to use our site:

  • For lawful purposes only
  • Without attempting to compromise site security
  • Without using automated systems to extract data

1.2 Intellectual Property

All content on our website, including product designs, text, graphics, and logos, is the property of Endless Play Toys and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without our written permission
  • Use our trademarks or product names for commercial purposes
  • Reverse engineer any of our products

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our range of developmental toys including climbing frames, creative activity sets, preschool learning tools, and model figures. However:

  • Colors may vary slightly due to monitor settings
  • Product specifications may change slightly between batches
  • Accessories shown in photos may not always be included

2.2 Age Recommendations

All age recommendations on our products are guidelines based on safety and developmental appropriateness. Parents/guardians remain responsible for determining if a toy is suitable for their child.

3. Ordering and Payment

3.1 Order Process

When you place an order:

  • You receive an order confirmation email
  • We process orders within 1-2 business days
  • The contract is formed when we dispatch your order

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Note: All payments are processed securely. We do not store your full payment details.

3.3 Pricing

All prices are in USD and include applicable taxes where required. We reserve the right to adjust prices but will honor the price at the time of your order.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, 10-15 business days after dispatch
  • Free Shipping: For orders over $50 via EMS, 15-25 business days after dispatch

4.2 International Orders

We ship globally except to certain Asian and remote regions. International customers:

  • Are responsible for any customs fees
  • Should allow extra time for customs clearance
  • May experience longer delivery times

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

  • Unused and in original condition
  • In original packaging with all tags attached

Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on finger puppets, hand puppets, or musical toys with mouthpieces.

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your order details
  2. Wait for return authorization and instructions
  3. Ship items back with the RMA number clearly visible

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Please allow 1-2 billing cycles for the refund to appear on your statement.

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide:

  • Complete and accurate shipping information
  • Valid payment details
  • Current contact information

6.2 Product Use

You are responsible for:

  • Following all safety instructions provided with our toys
  • Supervising children during play
  • Properly assembling climbing frames and outdoor toys

7. Limitation of Liability

Endless Play Toys shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Issues arising from improper use of our products
  • Delays caused by shipping carriers or customs
  • Minor variations in product appearance from website images

Our total liability for any claim related to your order shall not exceed the purchase price of the products in question.

8. Privacy and Data Protection

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by the laws of North Carolina, USA. Any disputes shall be resolved in the courts of Mecklenburg County.

11. Contact Us

For questions about these Terms or our products:

Endless Play Toys
1921 Kelly Street
Charlotte, NC 28273 USA
Email: [email protected]

Last updated: [Insert Date]