At Endless Play Toys, we want every playtime experience to be perfect for your family. If for any reason you’re not completely satisfied with your developmental toys, we’re here to make things right with our parent-friendly returns process.
Returns & Exchanges Basics
- Return Window: 15 days from delivery date
- Condition: Items must be unused, in original packaging with all tags attached
- Return Shipping: Customer responsibility (except for defective items)
- Refund Method: Original payment method
Non-Returnable Items
To ensure safety and hygiene for all our little customers, we cannot accept returns on:
- Finger Puppets & Hand Puppets (due to hygiene reasons)
- Musical Toys with mouthpieces
- Any items that show signs of use or missing original packaging
Simple 3-Step Return Process
Step 1: Initiate Your Return
Email our parent support team at [email protected] within 15 days of receiving your order with:
- Your order number
- Item(s) you wish to return/exchange
- Reason for return
- Whether you prefer a refund or exchange
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Body:
Hello Endless Play Toys Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Item(s) to return: [Product Name(s)]
Reason: [Brief explanation – e.g., wrong size, defective item, etc.]
Preferred Resolution: [Refund/Exchange for [Product Name]]
Please let me know next steps.
Best regards,
[Your Full Name]
[Your Contact Information]
Step 2: Package & Ship
Once approved, you’ll receive return instructions including:
- Return authorization number (RMA)
- Shipping address for returns (our Charlotte facility)
- Special instructions if needed
Important: Include the RMA number on your package. We recommend using a trackable shipping method.
Step 3: Receive Your Refund or Exchange
After we receive and inspect your return:
- Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal). Allow 1-2 billing cycles for bank processing.
- Exchanges: Shipped via your original shipping method (or upgraded upon request with additional payment).
Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item (like wrong model animal or preschool toy), we’ll cover return shipping. Contact us immediately at [email protected] with photos of the issue.
International Returns
For our global customers (excluding certain Asian and remote regions):
- Return shipping costs are the customer’s responsibility
- Customs fees are non-refundable
- Allow extra time for international shipping processing
Our Promise to You
As fellow parents, we understand the importance of quality developmental toys for your children. Our returns policy reflects our commitment to your complete satisfaction with every climbing frame, creative activity set, or preschool learning tool from our collection.
Have questions? Our Charlotte-based parent support team is always happy to help at [email protected] or by mail at 1921 Kelly Street, Charlotte, US 28273.