FAQ

At Endless Play Toys, we focus on developmental and creative play products including climbing frames, creative activities, dolls, farm toys, puppets, garden tools, model animals/figures/tractors, and musical toys. Our selection supports children’s growth across preschool ages and beyond.

Yes! We carefully categorize our products with clear age recommendations. Our Pre School collection is specially designed for early childhood development, while other categories like model tractors or outdoor toys cater to various age ranges. Each product description includes suggested age information.

Absolutely! Many of our products like creative activities, finger puppets, and musical toys are designed by educators to stimulate learning through play. Our preschool collection particularly focuses on developmental benefits.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout from anywhere in the world.

Your security is our priority. We use SSL encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant systems.

We process orders quickly to get toys to your children faster! If you need to modify or cancel, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate if your order hasn’t entered processing (typically within 4 hours).

All orders ship from our Charlotte, North Carolina warehouse at 1921 Kelly Street, where our team of parents personally checks each item before shipment.

We offer two reliable services:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 days after dispatch
– Free Shipping (orders over $50 via EMS): 15-25 days after dispatch
All orders are processed within 1-2 business days.

Yes! We ship worldwide except to some remote areas in Asia. During checkout, our system will confirm if we can deliver to your location.

Once your order ships, you’ll receive a confirmation email with your tracking number and carrier information. You can track directly through DHL, FedEx, or EMS websites.

We offer a 15-day return window from the delivery date. Items must be unused, in original packaging with all tags attached. Please email [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.

Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method.

No! You can checkout as a guest. However, creating an account lets you track orders, save favorites, and checkout faster next time.

Click “Forgot Password” on the login page, and we’ll email you a secure link to reset it. For security, our team cannot access your password.

Our Charlotte-based team is happy to help! Email us at [email protected] anytime. We typically respond within 24 business hours.